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@humanoidwake

Shipping, Delivery, & Orders

Orders are processed Monday-Friday (excluding holidays). Orders placed after 3PM ET will be processed on the following day. Most in-stock orders are shipped within 48 hours of the time in which the order was placed. For orders within the USA please reference the map below for your expected ship time:

Fedex Shipping Map Time table

 

For international orders, please refer to the tracking number provided in the e-mail you receive after placing your order. Due to the restrictions of shipping internationally, international ship times are not guaranteed.

Order tracking information will be e-mailed to you after your order is placed and your payment is processed. It can take 48 hours in some instances to track your order. You can also view your tracking information within your rider profile.

Orders over $100 are shipped free to North America & Europe. International orders under $100 may have a flat rate $40 shipping fee. Domestic pickups / returns [within the USA] are free. 

In remote international locations there may be an additional $100-$200 shipping fee. In this case, you can get an exact shipping quote by adding the product to your shopping cart. Enter your exact ship to address with your zip code during checkout. You’ll see a quote populate instantly. International shipping takes anywhere from 7-10 days.

 

We ship orders worldwide. Free shipping is available for orders over $100 within North America & Europe. Domestic (within the USA) pickups / returns are free. Orders that include boards and bindings cannot be shipped to P.O. Boxes.

We ship using Fedex, UPS, or United States Postal Service [USPS].

 

After the order has been shipped you cannot change the address. However, if you get in touch with us before your order has shipped we can reroute your order. We are not responsible for undeliverable packages.

All shipments are sent DDP (Delivered Duty Paid). So taxes & duties are inclusive of price.

We accept all major credit cards. Visa, Mastercard, Amex, Discover, & Paypal.

Returns & Exchanges

We stand behind the products we create. We have a 30 Days of Shred guarantee. Here’s the deal. If you’re not liking your wakeboard or wakeboard boots / bindings after 30 days, the order can be returned even if you ride it.  Any other apparel or accessories can be returned unused within 30 days. Online orders made through humanoidwake.com cannot be returned or exchanged through our retail brick & mortar partner shops. We’ll pick it up, no questions asked.

You can request a return or exchange by contacting us at anytime. We’ll authorize and send you a shipping label to have it picked up. If you are requesting a return for a warranty or product defect please follow our warranty submission guidelines outline above. If you ordered from outside the USA, we’ll authorize the return to the closest warehouse.

Yes, as long as you haven’t received your tracking information then we will do our best to accommodate any last minute requests.

Sizing & Promotions

We know finding the perfect wakeboard size can be a challenge. Industry recommendations are changing often.

The truth is you’ll probably get wakeboarding size advice based on what board size the seller has in stock, not what is right for you. Don’t let that happen. We wrote an in-depth post here about finding the perfect wakeboard size whether you’re a beginner or pro.

If you’re not into reading and things like that we’ve built The Ultimate Wakeboard Enhancer. Input your height and weight and we’ll get you sized up.

All Humanoid wakeboard boot/binding models follow the same size chart below:

Wakeboard boots run true to size like a sneaker. Choose the size range that best fits your sneaker shoe size. We recommend sizing up a single range if your shoe size is at the highest size in the range.

We use 10-24 [standard thread] screws at .75″ length. Humanoid fins have 1.5″ spacing between 3 fin inserts. Our fins work with 1.5″ or 3″ fin spacing used on most wakeboards.

Yes, but hard sales pitches are awkward. First, sign up on our Squad page. Then tag us on Instagram, Facebook, or Twitter with the suggested hashtags. Want more? Read about the things you need to know about sponsorship in 2019.

yes, we appreciate our military. We offer military discounts of up to 30% off any full priced product sold at humanoidwake.com.

Register for your military discount here.

Yes, we offer both proform and student discounts.

Register for both proforms & student discounts by clicking here

Our t-shirt sizes are slim fit and run a bit longer in length. We offer small through XXLarge in most styles. Check the size chart below for exact measurements.

Warranty & Impact Insurance

Once we have all your info we requested, we try to process claims within 24-48 hours but it can take longer on weekends & holidays. If submitted successfully & then approved, we’ll respond with a return authorization number and return shipping information.

To submit a claim please click here.

Wakeboards purchased from humanoidwake.com or any authorized retailer come with an industry best 2 Year Standard warranty. We will cover wakeboard defects in materials or workmanship for a period of two years from the date of purchase. Wakeboard Boots are covered for a period of 1 year from the date of purchase. All accessories are covered up to 1 year from the date of purchase. 

PLEASE BE WARNED: ROCK, SLIDER, RAIL OR ANY OTHER IMPACT RELATED DAMAGE IS NOT COVERED BY OUR STANDARD 2 YEAR WARRANTY, ALL GOOD FOREVER, OR WORRY FREE WARRANTIES. WE NOW OFFER IMPACT INSURANCE

All claims must be accompanied by an original proof of purchase, so keep the receipt. Authorized products can be shipped back through local retailers or directly to humanoidwake.com. Our policy is to inspect the claim within 1 business day. Our only responsibility shall be limited to credit, repair or replacement of the defective product. Humanoid will not be responsible for any costs, losses or damages incurred as a result of loss or use of product.

The Standard 2 Year, All Good Forever Lifetime Warranty, & Worry-Free Wakeboard Warranty policy covers:

  • Lamination failure as determined by Humanoid
  • Any manufacturer’s or material defect as determined by Humanoid

All Warranties are subject to the following limitations:

  • Any problem resulting from misuse, abuse, impact (including concrete, rocks, ramps, boxes, rails) or neglect
  • Cosmetic issues including discolored graphics, top sheet dents, or damage including excess sun exposure
  • Wakeboard damage resulting from improper mounting of boots or the use of incorrect mounting hardware.
  • Wakeboard boot chassis damage resulting from improper mounting of wakeboard boots or use of the incorrect locks, bolts, or mounting hardware
  • Wakeboard boot damage from mounting Humanoid boots to NON-HUMANOID wakeboards
  • Damage due to improper storage and handling of the product
  • Damage caused by any wakeboard modifications.
  • Normal wear and tear
  • Damage from natural causes, such as hurricanes, tornadoes, floods and storms (“Acts of God”).
  • Damage caused by anything other than defects in material or workmanship.

If you didn’t buy a All Good Forever lifetime warranty then you will be responsible for shipping costs when returning your product. We recommend you use an insured & trackable shipping service. Otherwise, we don’t guarantee that we’ll receive your shipment. Humanoid assumes no responsibility for products lost or damaged during shipment from the customer to our warranty department. Shipping charges are not refundable. Humanoid assumes responsibility for return shipping and insurance costs back to the customer.

Submit a warranty claim by clicking here

To purchase our All Good Forever Lifetime Warranty browse any of our new wakeboards and select the All Good Forever Lifetime Warranty when adding your wakeboard to the shopping cart. After purchasing, your wakeboard is warrantied for life. Our warranty policy coverage will be extended through the lifetime of the wakeboard. More information can be found on our All Good Forever Warranty page.

Simply fill out our Rider Profile, create an account with us and purchase a board and you’re automatically enrolled in our Worry-Free Warranty. You’ll get free shipping on warranty service and a dedicated support team. You’re also covered under our 2 Year Standard Warranty in the event you do not have a Rider Profile and account with us.

Impact Insurance covers catastrophic wakeboard damage.  Here’s how this works. With Impact Insurance, should you damage your new wakeboard with an accidental impact of any sort [and we deem it unrideable], we’ll replace your banged up wakeboard with a brand new wakeboard*.

Impact Insurance is $199 and is offered on all new wakeboard purchases.

*Impact Insurance is limited to 1 new replacement a year.

More information can be found on our All Good Forever Wakeboard Warranty & Impact Insurance page.

Wakesurfer

  • It is strongly recommended you do not store wakesurfers in board racks. Be forewarned, if you do store wakesurfers in a boat board rack and drive through big waves, other boat waves, or across choppy water, it can cause your wakesurfer to bounce in the rack which may damage it.

 

  • Do not use the wakesurfer to slide off of your boat swim platform into the water. Also, it is highly recommended you do not wakesurf onto the swim platform. Hitting the swim platform or any part of your boat will damage the board.

 

  • Lay the wakesurfer traction side down in the bow, on the floor, or on the back sun deck of the boat to protect the traction from excessive sun and heat. This allows the wakesurfer and EVA foam traction to last longer.  We recommend not riding in shoes on the EVA traction. Shoes will tear the traction.

 

  • Do not walk on the top or bottom of your wakesurfer while on the boat or on the ground. Doing so will fracture the wakesurfer and may break the fins and cut your boat interior upholstery. Only stand on the board while using it on the water.

 

  • Store your board in a cool dry place away from excessive heat and sun exposure. Do not store your wakesurfer on the boat, a hot shed, or in a hot boat house.

Installation

 

  • Insert Fin – Align the front of the fin base with the spring and compress it firmly forward towards the nose of the board while rotating the fin downward into the fin box.

 

  • Set Fin – Once the fin is firmly placed downward into the fin box let go of the fin to allow it to engage backward. SpringLockTM Technology will engage the fin base backward into the locking pins keeping the fin secure in the board.

 

  • Lock Fin – Grab the base of the fin and pull back firmly toward the tail of the board to fully engage the fin into the locking pins. Lift the base of the fin and remove it from the fin box.

 

Removal

 

  • Fin Release – Firmly slide the fin forward towards the nose of the board to disengage the fin from the locking pins.

 

  • Quick Fin Removal – Once disengaged, rotate the tail of the fin upward out of the fin box and remove the fin from the board.

 

Fin Care and Handling

 

  • Do not place your board fins facing down on boat surfaces. This may damage the leading edge of the fin and increase drag. The leading edge of the fins are also very sharp and can easily puncture or tear boat upholstery. Place board fins facing up when not in use.

 

  • Do not hold your board so fins are resting on swim deck or swim platform. This can disengage the fins from their locking pins which may cause them to fall out immediately or during your next ride.

 

  • Check the engagement of your fins prior to every use. Make sure the bases are pulled back towards the tail of the board firmly.
USA: 1408 Clara Morris Ave, Mount Dora FL 32757

International Service & Support

Humanoid Europe

Wakesports NL
Hartingstraat 6
Nieuw Vennep, 2152XH
Netherlands


[email protected]

Humanoid Korea

Hyung-jea Leisure Shop
#923 Bukhangang-ro Joan-Myun
Namyangju-si, South Korea, 12278 KR

Humanoid Japan

Orchid Co. LTD
1-1-1 Minamihatogaya
Kawaguchi-shi Saitama pref, 334-0013
Japan

[email protected]

Humanoid Argentina

Loop Boardshop
Avenida Libertador 15227 y 15201
Acassuso, San Isidro
Buenos Aires, Argentina

[email protected]

Humanoid Australia

Humanoid Wake Aust
417 Nepean Highway
Frankston, VIC 3199
Australia

Humanoid New Zealand

Holdfast Industries
24 Korari Crescent
Mangakino 3421
Taupo, New Zealand

Wakeboarding 101